EXIN VERISME Exam Answers & Free VERISME Download

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EXIN VERISME certification exam covers a wide range of topics, including service management concepts, principles, and best practices. Candidates will learn about service management tools and techniques, digital transformation, and how to manage service providers and stakeholders effectively. Additionally, the exam covers topics such as service culture and organizational change, ensuring that candidates are well-rounded in their knowledge of service management.

Another important feature of the VeriSM™ Essentials Certification Exam is that it is based on the VeriSM™ approach, which is a service management framework that is designed to help organizations deliver high-quality services in a fast-paced, digital world. The VeriSM™ approach is based on the idea that service management is not just about IT, but rather it is a holistic approach that involves all parts of the organization. This means that the exam covers a wide range of topics, including service management practices, emerging technologies, and organizational culture and behavior.

EXIN VERISME (VeriSM™ Essentials) Certification Exam is a prestigious certification that provides a comprehensive understanding of service management principles and how to apply them in the digital age. VeriSM™ Essentials certification is designed to help professionals gain a strong foundation in service management and acquire the knowledge and skills needed to implement and manage services effectively.

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EXIN VeriSM™ Essentials Sample Questions (Q25-Q30):

NEW QUESTION # 25
What is the advantage of Robotic Process Automation (RPA) in service management processes?

A. RPA helps in enabling employees to perform more complex tasks.
B. RPA increases the quality of the produced products as it automates tasks.
C. RPA automates tasks and therefore will always reduce headcount.
D. RPA is a manufacturing technique which cannot be used effectively in service management.

Answer: A

NEW QUESTION # 26
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?

A. Reward teams who achieve their goals ahead of target
B. Share information on the organization's strategies
C. Implement one-on-one meetings between team members
D. Provide team-building activities for each team

Answer: B

NEW QUESTION # 27
Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

A. Self service incident diagnosis
B. Auto-correction of operational issues after they have occurred
C. Automatic incident referral to second line support
D. Auto-detection of potential operational issues before they occur

Answer: C

NEW QUESTION # 28
Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?

A. Service management approaches support constraints
B. Matching expectations to business relationships
C. Ensuring cost is matched to budget
D. More complexity and less visibility

Answer: D

NEW QUESTION # 29
How does continuous delivery positively impact change control processes?

A. It does not impact the change control processes.
B. It impacts the processes through automated testing facilities.
C. It impacts the processes through less rigorous change control.
D. It impacts the processes through delivering more information.

Answer: B

NEW QUESTION # 30
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